Box Office Information

The Cowtown Coliseum is home to the World's only year round rodeo!  We held the world's first indoor rodeo here in 1918.  We have events nearly every Thursday, Friday, Saturday and Sunday year round.   

If you are looking on our calendar for a date in the future and do not see an event, just check back about 90 days prior to the date.  

Thursdays is the PBR Stockyards Showcase,  Friday and Saturday is the Stockyards Championship Rodeo and Sunday is Ultimate Bullfighting.  Occasionally, one of those events may be replaced by the Bill Pickett Invitational Rodeo or Mexico in our Blood or another rodeo related event.  Regardless, we will almost always have an event happening every Thursday through Sunday.

Whether buying online or buying in person there are always fees added to the base ticket price.  At checkout you will see the fees added to the base ticket price and your grand total before you check out.

Skip the line!  Purchase tickets online or with your AXS Mobile ID app.

BRONZE STAR KID tickets are for ages 3 to 12. Under 3 are FREE but must sit in a lap. 

BRONZE STAR SENIOR tickets are for ages 60+. 

There are no other discounted seats and Kid or Senior pricing does not apply to SILVER SPUR, GOLD BUCKLE, VIP, SADDLE SUITE, WILD WEST SUITE, COWBOY CORNER, ROPING BOX OR PLATINUM.  

#1 Download the AXS Mobile App before heading to the venue to ensure there are no issues with your order.

#2 At the Door be sure your phone is open to your QR code and is set to max brightness

All tickets purchased online or through the Mobile app will be sent to your Mobile app.  Use the same email that you completed your purchase with to create your AXS Mobile ID account.  Your email receipt will have a link to download the app. Watch the video for more information.

Paper tickets are only issued at the box office when you buy in person all other tickets are digital and you must download the AXS Mobile app to receive them.

Digital tickets are the standard way that everyone receives AXS tickets.   

Tickets are linked to the email that made the purchase and received the payment confirmation.  The purchaser can transfer the tickets to anyone, a tour guide, or individually to everyone within the group if they wish. Transfers can be done on your online AXS account or with your Mobile app.

Transferring AXS Mobile ID digital tickets to others is easy.   Transfer Tickets – AXS Help Center

From AXS.com  

1. Sign in to your account on AXS.com.
2. Click on “Your Tickets” and select the event.
3. Click “Transfer”.
4. Select the ticket(s) you would like to transfer.
5. Select your contact or enter the recipients first name, last name, and email address.
6. Click 'Continue'
7. Review the information and click 'Transfer'

From the AXS App

1. Tap the ticket icon at the bottom of the screen.
2. Select the event you would like to transfer tickets from
3. Tap "Transfer"
4. Enter the recipients first name, last name, and email address.
5. Tap 'Continue'
6. Review the information and tap 'Transfer.’

The recipient will receive an email with a link to click to get their tickets and, if they haven’t already, to download and install the AXS App.

We don't encourage groups to print tickets.  Paper tickets can be lost, and we may not be able to reprint your ticket if we find the ticket was redeemed. We encourage you to transfer your tickets ahead of time before the event. 

TICKETS PRINTED ONSITE:  One person from your group is designated to pick up the entire order and then distribute them to your group.  We don't have the staffing to manage a large list, and check IDs of individuals.  Our will call is very limited since most tickets are digital and most customers use the AXS Mobile App to view/use their tickets.

ALL seats are reserved seats with section, row, and seat number.  Please sit in your designated seat to avoid issues.  There are Ushers available to help you find your seats and assist you with any seating issues.  Our ushers stand out in their red vests so feel free to ask for help if you need it!

Cowtown Coliseum is a cashless venue for both box office and concession purchases. The following cards are honored Visa, Mastercard, Amex, and Discover.

AXS.COM is the ONLY authorized seller of tickets at Cowtown Coliseum

 Cowtown Coliseum is not responsible for tickets purchased anywhere other than AXS.com or through the Cowtown Coliseum Box Office, and will not honor, exchange, or refund counterfeit, duplicate, or invalid tickets. If you purchased your tickets through a third-party resale site, you will need to contact that company directly for a refund or any other ticket issue.

Your original purchase receipt and/or bank statement will show where you purchased tickets from.

If you purchased THIRD PARTY resale tickets they are generally sent to the AXS Mobile ID app using the email you used during purchase from the third party company.

To ensure that you are able to enter the event and enter on time please verify your tickets before arriving to the event or you may find yourself waiting in line and unable to contact the third party seller that sold you the tickets.

We advise downloading the AXS Mobile ID App ahead of time to ensure your tickets were delivered correctly.  If they were not sent, contact the Third Party seller to deal with ticket issues or visit their website for help before arriving to the event.

We will do our best to help you resolve third party ticket issues but since order numbers and information rarely matches we cannot promise to be able to find your tickets. 

Box 1 and Box 2 are wheelchair accessible.  Row 1 of Section N is reserved for limited mobility and additional guests of the wheelchair accessible spaces.

Guests may purchase wheelchair accessible seats located in Box 1 or 2. Each guest in a Wheelchair may also purchase one companion seat in box 1 or 2.  

 Depending on availability, seats for additional guests will be located as close as possible to the accessible space in section N, located right behind Box 1 and 2. 

Part of Row 1 in Section N is reserved for limited mobility which does require a few steps up to reach to the first row.

Choose the “Accessible Seating” tile when purchasing tickets online to view available inventory on the 3D map. If you have questions or need assistance please call the box office.

There is a NO REFUND policy for ALL events at Cowtown Coliseum.  No full or partial refund is allowed. The only exception for a refund is when an event is cancelled by Cowtown Coliseum. If an event is cancelled, you will receive a refund at your original point of sale.  

To receive any of our discounted tickets, coupons or special offers the customer must ask for the discount at the time of purchase. We cannot apply the discount or coupon retroactively.  No partial refunds will be given after the transaction is completed.  This includes purchases made online, any discount codes must be entered at the time of purchase.

AXS.COM is the only authorized seller of tickets at Cowtown Coliseum; if you purchased your tickets through a third-party resale site, you would need to contact that company directly for a refund or other ticket issue.  Check your original receipt and/or bank statement to see where you purchased tickets from.

If you cannot attend and event and there is still time you can relist your tickets for sale using the AXS Mobile ID app. Click the link to see a video.

Here is a pdf document about the AXS Mobile ID app. with more information on using, transferrring or relisting your tickets.

Exchanges are granted on a case-by-case basis, while we generally can do an exchange there is no guarantee we will.

You will need to email us your request along with your confirmation number and the date you want to exchange to.  

The following is required to do an exchange:

• Same ticket type and price.
• Same event type.
• Date of ticket being exchanged is not more than 1 week in the past.
• Event being exchanged to is not sold out.
• Tickets were purchased through AXS.com

Here are some reasons we may NOT be able to exchange your tickets:

1.  The event you are exchanging to does not have the same type seat available.   You purchased a Gold Buckle seat, and the Gold Buckle seats are not available on the date you  want.  We cannot downgrade the ticket and refund money.  We may be able to upgrade to a higher price ticket.

2.  The event is not the same type of event.  You purchased a Stockyards Championship Rodeo and want to exchange to a PBR Stockyards Showcase.  We cannot exchange between different event types.  You would have to exchange to another Stockyards Championship Rodeo.

3.  You purchased tickets for an event and then did not attend and the date has passed.  Please contact us by email before your event date has passed with the date of the event you want to exchange to. Make sure you contact us within 7 business days of the event.

4.  You purchased tickets from a Secondary Marketplace (also called third party tickets). We can only exchange tickets purchased through AXS.com our only authorized ticket company.

5.  You have previously asked for an exchange of the same tickets. Please do not ask for multiple exchanges.

6.  Exchanges on the day of the event may not be possible due to time constraints.  You email at 5:45 pm on a Friday and want to exchange tickets to 7:30 event that same night.  At this point it is probably too late to email. It is likely your email will not be seen until after the event.  It is also likely there are not enough seats left to exchange to.

In the case that we do not exchange your tickets, you might be able to relist your tickets for sale using your Mobile app.
HOW TO RELIST MY TICKETS

Additional notes about selling tickets with AXS Official Resale:

• You cannot sell “part” of a ticket. (Example: Passes for multi-day events or packages issued as one ticket.)
• If multiple tickets are issued for each day of a multi-day package, they can be listed separately. 
• In most cases, individually purchased parking passes cannot be resold.
• Tickets can only be listed with the AXS Mobile ID delivery method. 
• Tickets must be in your possession (issued and delivered to you via AXS Mobile ID) in order to list them for resale.
• Tickets listed for resale will be sold anonymously.
• If the ‘Sell’ button is not displayed or is grayed out, this indicates that your event is not eligible for resale.

• Gift certificates must be presented at the window by 7:00 pm on event night.  It is a good idea to call or email ahead of time to make sure seats are available for the night you wish to attend. 

• Radio winners must show an ID to pick up tickets and must pick up tickets by 7:00 pm on the night of the event.  We do not receive the winners list until the day of the event. We will only issue the quantity of tickets sent to us by the radio station. Any changes or additions to tickets must come to us by email from the radio station.

Heritage Club Special offers

 Sign up for Heritage Club to receive special offers for many of our business partners around the Stockyards.  Occasionally, you may find deals for our events here at Cowtown Coliseum like BOGO or Free kids.  If those offers require a code you must be a member of the Heritage Club and receive the monthly newsletter to get the code from the coupon.  

Cowtown Coliseum Special offers

Like and Follow us on social media pages like Facebook or Instagram for special offers.  When we have offers available, the code will be listed on the social media ad.  

Follow us on Facebook  or Instagram   @Cowtowncoliseum

Instructions on how to redeem your certificate is usually listed on the certificate, generally on the back side.

• Go to https://www.cowtowncoliseum.com/events
• Pick a date for the exact event type that is listed on your certificate.  
• Email lisa@cowtowncoliseum.com the date you would like to attend. 
• Including a photo or description of your certificate is helpful.  

We will pick the best available seats, issue tickets and reply to you with an ORDER CONFIRMATION NUMBER.

• Write the ORDER CONFIRMATION NUMBER on your certificate and bring it to the will call window at the box office to exchange for tickets.
• Pick up your tickets any time during box office hours on or before the day of your event.

Box office hours:
 Sunday - Thursday   10:00 am - 5:00 pm
 Friday - Saturday    10:00 am - 9:00 pm
 

ADDITIONAL INFORMATION

• Gift certificates must be presented at the box office will call window by 7:00 pm on the day of the event otherwise tickets are released for sale. 
• Certificate is only valid for the event listed on the certificate. 
• Certificate cannot be split between events, all tickets must be used at one time.  
• Certificate must be presented to the box office to retrieve tickets. 
• Certificate only valid for the ticket type listed on the certificate.
• Expired certificates cannot be reissued.  
• Certificate has no cash value.  
• Based on availability.

Military and First Responders can receive a discount in person at the box office by showing their ID or Badge. The discount only applies on up to 4 BRONZE STAR ADULT tickets per ID.

Please show your ID before the transaction, once the transaction is completed we cannot refund or apply the discount.

Only one discount per transaction is allowed.

1. Clear the cache on your browser or try a different browser

2. Try a different device (cell phone, tablet, different computer, AXS Mobile ID ap).

3. Contact AXS support for help with payment issues https://support.axs.com/hc/en-us

4. AXS Help Center phone number is 888-929-7849 (purchase issues, did not receive tickets etc.)

5. Contact your bank to troubleshoot transaction, online issues are often related to card processing or fraud alert issues.  Make sure you are using a credit card; debit cards may not work.

6. Buy in person at our box office

You may contact us at (817) 625-1025 ext. 302  if you need additional assistance.  

Having trouble with an online purchase? AXS Help Center phone number is 888-929-7849.

Lisa Ellis
Box Office Manager
Office: 817-625-1025 ext. 303
Email Lisa Ellis