Box Office Hours

Monday - Thursday: 10:00am - 5:00pm 

Friday & Saturday: 10:00am - 9:00pm

Sundays: 10:00am - 4:00pm 

Welcome to the Cowtown Coliseum Box Office Page.  Please review our FAQ list for helpful information and tips for some commonly asked questions.

Ticket Price and Fees

All event ticket prices and fees are the SAME cost online as they are at the box office.   

Skip the line!  Purchase tickets online or with your AXS Mobile ID app.

Kid and Senior priced tickets

BRONZE STAR KID tickets are for ages 3 to 12. Under 3 are FREE but must sit in a lap. 


BRONZE STAR SENIOR tickets are for ages 60+. 


Kid or Senior pricing does not apply to SILVER SPUR, GOLD BUCKLE, VIP, EAST, AND WEST SUITES.

Receiving your tickets

#1 Download the AXS Mobile App before heading to the venue

#2 At the Door be sure your phone is open to your QR code and is set to max brightness

All tickets purchased online or through the Mobile app will be sent to your Mobile app.  Use the same email that you completed your purchase with to create your AXS Mobile ID account.  Your email receipt will have a link to download the app. Watch the video for more information.

Paper tickets are only issued at the box office when you buy in person

Reserved Seating

ALL seats are reserved seats with section, row, and seat number.  Please sit in your designated seat to avoid issues.  There are Ushers available to help you find your seats and assist you with any seating issues.  Our ushers stand out in their red vests so feel free to ask for help if you need it!

Cashless Venue

Cowtown Coliseum is a cashless venue for both box office and concession purchases. The following cards are honored Visa, Mastercard, Amex, and Discover.

Third Party Tickets

AXS.COM is the ONLY authorized seller of tickets at Cowtown Coliseum

 Cowtown Coliseum is not responsible for tickets purchased anywhere other than or through the Cowtown Coliseum Box Office, and will not honor, exchange, or refund counterfeit, duplicate, or invalid tickets. If you purchased your tickets through a third-party resale site, you will need to contact that company directly for a refund or any other ticket issue.

Your original purchase receipt and/or bank statement will show where you purchased tickets from.

If you purchased THIRD PARTY resale tickets they are generally sent to the AXS Mobile ID app using the email you used during purchase from the third party company.

To ensure that you are able to enter the event and enter on time please verify your tickets before arriving to the event or you may find yourself waiting in line and unable to contact the third party seller that sold you the tickets.

We advise downloading the AXS Mobile ID App ahead of time to ensure your tickets were delivered correctly.  If they were not sent, contact the Third Party seller to deal with ticket issues or visit their website for help before arriving to the event.

We will do our best to help you resolve third party ticket issues but since order numbers and information rarely matches we cannot promise to be able to find your tickets. 

Accessible Seating

Box 1 and Box 2 and seats in Row 1 of Section N are used for Accessible seating.

Guests purchasing accessible seats may purchase wheelchair accessible seats located in Box 1 or 2. You may also purchase one companion seat in Row 1 of Section N near the accessible seat. The companion may sit in a folding chair next to the wheelchair. 

Depending on availability, seats for additional guests will be located as close as possible to the accessible space.  

Choose the “Accessible Seating” tile when purchasing tickets online to view available inventory. 


For all events, Cowtown Coliseum has a no refunds policy. The only exception is when an event is cancelled. If an event is cancelled, you will receive a refund at your original point of sale.  

AXS.COM is the only authorized seller of tickets at Cowtown Coliseum; if you purchased your tickets through a third-party resale site, you will need to contact that company directly for a refund or other ticket issue.  Check your original receipt and/or bank statement to see where you purchased tickets from.

If you cannot attend and event and there is still time you can relist your tickets for sale using the AXS Mobile ID app. Click the link to see a video.

Here is a pdf document about the AXS Mobile ID app. with more information on using, transferrring or relisting your tickets.


Ticket exchanges are only available if the exchange is for the exact same type of event and ticket prices are the same.  We cannot exchange between different event promoters or different types of events.

Radio Winners and Gift Certificate Winners

  • Gift certificates must be presented at the window by 7:00 pm on event night.  It is a good idea to call or email ahead of time to make sure seats are available for the night you wish to attend.
  • Radio winners must show an ID to pick up tickets and must pick up tickets by 7:00 pm on the night of the event.  We do not receive the winners list until the day of the event.

Military and First Responder discounts

Military and First Responders can receive a discount at the box office by showing their ID or Badge. The discount only applies on up to 4 BRONZE STAR ADULT tickets per ID.

Are you having trouble with an online purchase?

1. Clear the cache on your browser or try a different browser

2. Try a different device (cell phone, tablet, different computer, AXS Mobile ID ap).

3. Contact AXS support for help with payment issues

4. AXS Help Center phone number is 888-929-7849 (purchase issues, did not receive tickets etc.)

5. Contact your bank to troubleshoot transaction, online issues are often related to card processing or fraud alert issues.  Make sure you are using a credit card; debit cards may not work.

6. Buy in person at our box office

Contact Us

You may contact us at (817) 625-1025 ext. 302  if you need additional assistance.  


Having trouble with an online purchase? AXS Help Center phone number is 888-929-7849.

Lisa Ellis
Box Office Manager
Office: 817-625-1025 ext. 303
Email Lisa Ellis